Privacy policy

Your privacy

At Catalyst Status LLC, we appreciate the trust you place in us when you visit our website. This policy describes how we collect and use personal information when you browse our website, place an order, create an account, or contact us. “Personal information” means information that identifies you, such as your name, address, or email address. “We” and “our” mean Catalyst Status LLC.

Our SMS program is also covered by our Messaging Terms and Messaging Privacy Policy.

What information we collect

Contact information: Your name, address, phone number, and email address.
Purchase information: Items purchased, payment details, billing and shipping addresses, and information used for receipts and order updates.
Preference information: Your contact and marketing preferences and merchandise interests.
Account information: Information associated with your customer account and shopping cart.
Device and browsing information: IP addresses, device and cookie identifiers, browser settings, and information about when and how you use our website, including pages and products viewed, searches, and purchases.

How we collect information

From you: When you make a purchase, contact us, create an account, or sign up for emails or text messages.
From service providers and third parties: Including companies that provide analytics, advertising, and other services to our business.
From social media: When you choose to share information with us through social media platforms or their tools. Please review those platforms’ privacy policies and settings.
Through cookies and similar technologies: We and third parties we work with may collect device and browsing information when you visit our website, open an email, or interact with an advertisement. These methods include cookies, web beacons or tags, and website log files.

How we use information

To fulfill orders, process payments, maintain customer accounts, and provide products and services.
To respond to requests, questions, comments, or concerns.
To remember preferences and personalize your website experience.
To send marketing communications and customize advertising, subject to your choices described below.
To understand how customers use our website and improve our products, services, and website.
To maintain business records, detect and prevent fraud, protect our business and customers, and meet legal obligations.

How we share information

We share information with service providers that help us operate our store, fulfill orders, process payments, and provide analytics, marketing, and advertising services. Information may also be shared with social media platforms when you choose to use their tools, with parties involved in business transactions such as a merger or sale, and with law enforcement or other parties when required or permitted by law. We may also share information at your request or with your approval.

Online advertising

We work with third-party companies that may collect information about your website activity and device through cookies and similar technologies. We may share information with these companies to customize or personalize advertising. Their use of information is also governed by their own privacy policies.

Your choices and access requests

Email: Use the unsubscribe link in our marketing emails, or contact us at support@catalyststatus.com.
Text messages: Reply STOP to opt out of marketing text messages. See our Messaging Terms and Messaging Privacy Policy for details.
Cookies and advertising: Use your browser’s cookie settings and any privacy choices offered on our website. You can also review the privacy settings of the social media and advertising services you use.
Account information and privacy requests: You may update information through your customer account or contact support@catalyststatus.com to request access to your personal information or ask about your privacy choices. We may need to verify your identity before responding.

Security and fraud

We take steps to help protect the confidentiality and security of personal information. No method of transmission over the Internet is completely secure. Please protect access to your account and report suspicious activity to support@catalyststatus.com.

Links to other websites

Our website may link to third-party websites or services. We encourage you to review their privacy policies, as we are not responsible for their privacy practices.

Children’s privacy

We do not knowingly request or collect personal information from children under 13 without prior verifiable parental consent. If you believe a child has provided personal information to us, contact support@catalyststatus.com so we can address the issue.