Refund policy

Returns

Returns are accepted within 14 days of delivery. To arrange a return, contact Client Services at support@catalyststatus.com with your order number. Our team will provide the return instructions.

Damaged or incorrect items

If your item arrives damaged, defective or incorrect, contact Client Services by email or through our contact form within 14 days of delivery.

Include your order number, the name and email address used at checkout, a brief description of the issue and clear photographs. Items with significant manufacturing defects are eligible for exchange within this 14-day period, subject to the conditions below.

Exchange conditions

Items submitted for an approved exchange must be unworn, unwashed and unused, in their original packaging, with no damage beyond the reported defect. Include your order confirmation or other proof of purchase. Exchanges that do not meet these conditions may be declined.

Return shipping

Return postage for damaged, faulty or incorrect items is covered by Catalyst Status. Contact Client Services before sending an item back so the return can be arranged. For other approved exchanges, return postage remains the customer’s responsibility.